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Covid-19

To Valued Customers of Competition Supplies,

I want to provide an update on our business and operations plan in relation to the COVID-19 situation and the measures that we are introducing to safeguard both our staff and customers.  As of Monday 29th June we are operating as follows:

The Competition Supplies Team: Our primary concern is the ongoing health and safety of our employees. We have made a number of changes to our workplace and that combined with the increase in motorsport activities means we are now back to more normal staffing levels although some administration function activities are still taking place off site and the unit based staff are working under enhanced hygiene protocols and rigorous social distancing measures.  The Competition Supplies team is reminded to be diligent in checking for symptoms and should they have the slightest concern regarding their own health or believe that they may have been in contact with an infected individual then they have been instructed to self-isolate.

Telephone / Email / Web Orders: From an operational standpoint we are handling enquiries, customer service tasks, and processing orders more or less as normal within normal time frames. Standard same day despatch is functioning well although we have noticed a small drop off in performance with the Royal Mail and our carriers with not every delivery arriving within the timeframe we would normally expect although we expect that to improve with the reduction in load resulting from the re-opening of shops.

Silverstone Store: We are now fully re-open with our revised and updated store with upgraded washroom facilities to support both our customers and staff in practicing good hygiene measures. We continue to offer a click and collect service for orders that emailed, placed online or telephoned through in advance. Being able to prepare some or all of your order in advance of your visit really helps us and can save a lot of time as we can only serve one person at a time whilst complying with social distancing guidelines. For click and collect once we have picked and packed your order will contact you to confirm and arrange a convenient collection time. Payments can be processed in advance of collection as per mail order transactions or on collection although we are only accepting card payments for the time being so no payment by cash  - sorry.

We look forward to welcoming back out customers and all enjoying some competitive motorsport. We will continue to publish updates here if there are more changes to our operations or service level. Thank you and stay safe.

Bruce Chambers