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Covid-19

To Valued Customers of Competition Supplies,

I want to provide an update on our business and operations plan in relation to the COVID-19 situation and the measures that we are introducing to safeguard both our staff and customers.  Whilst we are aware that circumstances are fluid and rapidly developing, as of Friday 27th March we are operating as follows:

The Competition Supplies Team: Our primary concern at this time is the health and safety of our employees. The cessation of nearly all motorsport activities globally means there is now only a low level of demand for our products we are able to meet this demand with a skeleton team working under enhanced hygiene protocols and rigorous social distancing measures.  Everyone unit based in the team is reminded to be diligent in checking for symptoms and should they have the slightest concern regarding their own health or believe that they may have been in contact with an infected individual then they have been instructed to self-isolate. From an operational standpoint this may impact the speed at which we are able to reply to inquiries, handle customer service tasks, and process orders. We ask for your understanding during this difficult time and we will do our very best to continue with as little disruption as possible.

Telephone / Email / Web Orders: We will continue to process ship out orders; UPS, Royal Mail and our other carriers have stated intentions to remain open during this period of restrictions. Our dependence on carriers means that we are reliant on their ability to maintain a service and any limitations on their ability to do so will have obvious effects to our ability to continue to operate as usual. Should we become aware of changes in the service level we can offer, we will publish updates on our website and Facebook page.

Silverstone Store: Our shop is currently closed, however we are able to offer a collection service for orders that emailed, placed online or telephoned through in advance. Once we have picked and packed your order will will contact you to confirm and arrange a convenient collection time. Payments will also processed in advance of collection as per mail order transactions as this will limit our employee exposure to others.

We wish all our loyal customers the best of health in these unprecedented times and perhaps a few weeks enforced isolation in the garage or workshop for some will provide an opportunity to progress with that long term project. We of course hope for a rapid return to normality and will publish updates if there are more changes to our operations or service level. Thank you and stay safe.

Bruce Chambers